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Frequently Asked Questions

1. What is required to reserve at Cabin Fever Vacations cabin? 

A non-refundable, $300 payment is required on a credit card at the time of booking your reservation. Full and final payment of your rent, taxes and all applicable fees must be received in our office 45 days prior to arrival for 1-5 bedrooms, 90 days prior to arrival for 6-10 bedrooms or 180 days for 11+ bedrooms. Any bookings made within 45, 90 or 180 days respectively require full payment with a credit card at the time of booking. Acceptable payment methods include check, money order, Visa, MasterCard, Discover or American Express. Please be sure to write the reservation number on the check for proper credit. Applicable specials or discounts will be applied at the time the reservation is confirmed by a reservation specialist. You will be charged for the unit you have selected based on the information in your rental agreement. All advance prepaid rents are placed into an escrow account for Cabin Fever Vacations.

Send your payment to Cabin Fever Vacations, P.O. Box 110, Gatlinburg, TN 37738-0110.

Policies and rates are set at time of booking. Any refunds to credit or debit cards can take up to 10 days to process by issuing bank.

Pursuant to TCA 62-13-104, Section 7 (D)(i), this may or may not be an interest bearing account. Interest accrues to the Agent.

Cancellations

Only the guest named on the rental agreement may notify Cabin Fever Vacations either in written or verbal form of the request to cancel. Reservations are non-refundable if cancelled less than 45 days prior to arrival for 1-5 bedrooms, 90 days prior to arrival for 6-10 bedrooms and 180 days prior to arrival for 11+ bedrooms. There are no refunds for bad weather, snow, no-shows, late arrival or early departure. If Red Sky Travel Insurance was purchased, please review your policy for details.

2. Are the Damage Waiver and Administrative/Hot Tub fees refundable?

Non-Refundable Damage Waiver

In lieu of a normal security deposit there will be a non-refundable damage waiver fee applied to each reservation based on the size of the cabin.

The damage waiver covers up to $1,000 in ACCIDENTAL damages, such as broken kitchenware, coffee pot, etc. This does not cover non-accidental damage to furniture and electronics (i.e. damaged television, broken VCR/DVD, broken bed frame, broken sleeper sofa, etc.)

Guest will be responsible for all intentional or reckless damages, and the credit card on file will be charged.

Guest also authorizes agent to charge any expenses relating to intentional or reckless damage, cleaning of the unit beyond a normal cabin clean (EX: heavy partying, trash, etc.), or theft of any property from the unit, to the credit card on file for that cabin. The guest who uses their credit card for the deposit is considered the responsible party, and all necessary charges concerning said cabin will be charged to the credit card on file, no matter who in the group caused the damage.

Reservation Fee

In addition to your rental charge, all reservations will be charged a processing fee and applicable taxes. This fee covers the cost of processing the booking and performing the pre-arrival inspection where we check the property for maintenance problems and verify the cabin is ready for guest arrival.

3. What are your Office Hours?

Our office is open Monday through Sunday 8:30 a.m. to 5:30 p.m. EST

4. What time is check-in/check-out?

Check-in begins at 3:00pm and is only allowed for guests with a signed rental agreement. You will be sent an invitation to download our App which will give you directions to the cabin. On the day of arrival, you will be given door (and if applicable alarm) codes to get in unless your property has keys. If your property has keys, then you must check-in at the Gatlinburg Office, 1662 East Parkway, Gatlinburg, TN 37738. We only have 5 hours to clean between departure and arrival time and we never want to compromise cleaning quality; therefore it is possible their credit card for the deposit is considered the responsible party, and all necessary charges concerning said cabin will be charged to the credit card on file, no matter who in the group caused the damage.

Check out time is 10:00 a.m. EST

Our check out procedures are very simple, we ask that you place dishes in the dishwasher, trash in the outside receptacles, make sure the cabin is secure before departing and give please us a call at our guest services office 800-473-3163 option 6 to let us know you have departed the cabin. Please respect check out time, as we need the time to prepare the cabin for the next guest arrival. A minimum fee of $100.00 may be charged for late departure, or if excessive cleaning is required. There are no refunds for early departures.

5. Can we check in early?

Early Check-In is typically not possible. However, if you are in the area before 3 pm go ahead and stop by the office. If your cabin is clean and ready we will be happy to allow you to go to the cabin. If it is not ready we will gladly take your cell number and contact you should the cabin come available before 3pm. Due to our high standards for cleanliness, there is a chance that not all units will be ready for check-in promptly at 3 pm, especially during peak and holiday season. Our pool cabins will not be available for early check-in due to the required cleaning & maintenance of the pool. We ask for your patience and suggest that you have alternate plans for a couple of hours in case your unit is not ready.

6. Are the cabins stocked? With what?

All cabins include nicely equipped kitchens, if you plan on doing a lot of cooking you may want to bring additional pots and pans and cooking supplies. Linens and towels are provided based on the size of the cabin reserved, along with basic kitchenware and utensils. A starter supply of soap, dishwashing detergent (if unit is equipped with a dishwasher), toilet paper, trash bags, and paper towels are provided. You may also want to bring coffee, sweetener, your favorite soap and shampoo as well as any other little items that are part of your daily routine. We do supply the basics but for extended stays you will want to bring additional supplies.

7. Are towels and linens provided?

Linens and towels are provided based on the size of the cabin reserved. If you are staying for several days, you may want to bring additional towels and beach towels for the hot tub/pool or bring laundry soap to wash your towels in cabins equipped with a washer and dryer. At Cabin Fever Vacations we try to be an environmentally friendly company and if you can hang up your towels and re-use them during your visit this will help us have a lower impact on the environment. Also note, not all cabins have washers and dryers. Please check the amenities list for your cabin to see if your cabin is equipped with a washer and dryer.

8. What do I need to bring?

All you need to bring is yourselves, clothes, food and a SMILE!! For a list of suggested items you may want to bring please check out our What to Pack Check-List.

9. Do I need to bring gas/charcoal for the grill?

We do not provide charcoal for cabins equipped with a charcoal grill. Be sure to bring your own charcoal and lighter fluid, if needed, is staying in a cabin equipped with a charcoal grill. Cabins equipped with a gas grill, gas is provided. Should your grill gas tank run out, please contact our guest services office at 800-473-3163, during regular business hours and we will be happy to send someone to replace the tank. 

10. Where are the cabins located?

We have cabins located from Sevierville to Cosby and everything in between. We offer secluded cabins and many wonderful cabins located in some of the most prestigious resorts in the Smoky Mountains. We have the perfect cabin for your next smoky mountain getaway.

11. Can we get to our cabin if it snows?

Mountain roads can be tough at any time of the year. We do not guarantee any road surface conditions. Most roads in our area are well maintained, but they are curvy and steep. Some units may have gravel drives or roads. Each individual resort’s Home Owner Association is responsible for the routine maintenance of the roads in their resort. Typically these roads are well maintained. Some smaller resorts do not have any type of maintenance or plowing services. In the late fall, winter, and early spring it is not uncommon to occasionally have hazardous road conditions and in some cases resorts may be closed by the Home Owner Association or access may be limited. It is strongly recommended that all guests during these seasons have four-wheel drive and/or chains. Four-Wheel Drive and/or chains DOES NOT guarantee that you will be able to access your cabin. Winter road conditions and maintenance are not guaranteed. We do not issue refunds due to poor road conditions caused by the lack of maintenance by any resort Home Owner Association, other third party sources, or due to inclement weather or otherwise.

You are responsible for your transportation. We cannot provide any transportation for guests nor are we responsible for any towing charges you may incur during your stay. It is the guest responsibility to check weather forecasts and road conditions prior to departing for their getaway. If you have any concerns about road conditions leading to your cabin please contact our guest services office at 800-473-3163.

12. Are the Arcades in the cabins coin operated?

Arcade machines in any of our cabins are free of charge and do not require coins to operate them. Typically all that is required is that you turn the machine on and allow it to warm up.

13. Are the Fireplaces operational year round?

Fireplaces are not operational year round but the fireplaces are opened from October 1st through April 1st each year. If your cabin is equipped with a gas fireplace, from time to time you may notice an odor of gas outside the cabin, as long as the pilot light is lit in the fireplace, this is probably the pressure release valve at the gas tank. If you are concerned please contact our Guest Services office.

14. When do the resort pools open?

Each resort area is privately maintained and operated but typically resort pools are opened Memorial Day and typically close on or around Labor Day.

15. What if there are issues in the cabins?

If you have any issues at the cabin or need anything during your stay please contact our guest services office during regular business hours. Should you have an emergency after hours we have a 24 hour/7 day a week live person to assist you in the case of an emergency. For non-emergency after-hours calls, please leave us a message and we will be happy to assist you when we re-open.

16. Is there daily maid/housekeeping service?

We do not provide daily maid and linen service. We ask that you hang up and re-use your towels and launder them in the cabin should they require laundering during your stay with us.

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Toll Free: 800-473-3163
Local: (904)-602-8377
smilo@vacationrentalpros.com

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